“Success and happiness are not matters of chance but choice.” – Zig Ziglar

As I walked past the Customer Service Representative’s desk I heard her exclaim, “that call just wrecked my whole day.” Think about that for a minute. We’ll come back to it.

A few years ago I was lucky enough to hear motivational speaker/writer Zig Ziglar give a presentation. Zig was a firm believer that we choose our own moods. If you told him that another person or situation put you in a bad mood he wouldn’t believe it. Continue reading →